Today the Supersprint Exhaust arrived all boxed up and new. Even though I won't be installing this for some time I was too excited so I unboxed everything to have a look. I didn't go as far as removing the shrink-wrap packaging as this will protect the individual pieces enough until it comes time to install.
Unfortunately the Sports Muffler had sustained some minor damage in transport. You can see one of the hangers on the left hand side of the below photo has been bent inwards.
I emailed Best Exhaust and sent them the photos of the issue. They spoke to Supersprint in Italy about it directly and they advised that my warranty would not be voided if I chose to remediate the damage myself (ie bend it back to shape). So rather then go through the painful process of some kind of warranty claim or replacement I opted to just remedy the situation myself. At least I have it in writing that my product warranty will still be honored now if something happens to that hanger in the future.
Unfortunately the Sports Muffler had sustained some minor damage in transport. You can see one of the hangers on the left hand side of the below photo has been bent inwards.
I emailed Best Exhaust and sent them the photos of the issue. They spoke to Supersprint in Italy about it directly and they advised that my warranty would not be voided if I chose to remediate the damage myself (ie bend it back to shape). So rather then go through the painful process of some kind of warranty claim or replacement I opted to just remedy the situation myself. At least I have it in writing that my product warranty will still be honored now if something happens to that hanger in the future.
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